Contact Us
Reach out regarding Shipping Updates, Refunds & Influencer Opportunities
Contact form
Frequently Asked Questions
How long does shipping take?
We offer fast shipping, with orders typically arriving within 1-2 business days after processing. Orders typically take 24-48 hours to be processed.
Do you offer international shipping?
At this time, we only ship within the United States. Stay tuned for international shipping updates!
Do you offer refunds?
Refunds are only issued in cases of shipping errors or damaged products upon arrival. We do not offer refunds for change-of-mind purchases.
If your jewelry arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll work with you to resolve the issue as quickly as possible.
If your package is lost or delayed in transit, please reach out to the shipping carrier first for tracking updates. If you need additional assistance, contact our customer service team, and we’ll do our best to help.
How can I contact Sonder for further inquiries?
You can reach us on our contact page. We’re happy to assist with any questions you have about our jewelry or your order!